Customer Connect Expo

Customer Connect Expo 2026 – The Premier Event for Customer Experience, Contact Centers, AI Engagement & Digital Service Innovation

Customer Connect Expo 2026 brings together global leaders in customer experience (CX), contact center technology, digital engagement, AI automation, marketing operations, and service strategy.
Taking place in Atlanta, the event serves as a critical platform for organizations seeking to elevate customer interactions, streamline operations, and adopt next-generation engagement technologies.

For exhibitors, the show delivers direct access to decision-makers responsible for CX transformation, contact center optimization, customer engagement platforms, and AI-powered service solutions.

Event Overview

Event Name: Customer Connect Expo
Start Date: September 9, 2026
End Date: September 10, 2026
Venue: Georgia World Congress Center
Venue Address: 285 Andrew Young International Blvd NW, Atlanta, GA 30303, USA
City: Atlanta
Country: United States
Event Website: https://customerconnectexpo.com/?utm_source=alsett.com
Venue Website: https://www.gwcca.org/?utm_source=alsett.com
ExpoMax360 Listing:
https://atlas.expomax360.com/event/customer-connect-expo/?utm_source=alsett&utm_medium=header_sponsor&utm_campaign=expomax360

Introduction

Customer Connect Expo is one of the most dynamic and forward-thinking events dedicated to customer engagement, service operations, and digital communication technologies.
The event attracts leaders in customer service, marketing, digital experience, and operations who are actively seeking solutions to enhance customer satisfaction, streamline workflows, and integrate automation.

Attendees include:

• CX and customer engagement executives

• contact center directors & service managers

• AI & automation technology providers

• digital experience & omnichannel strategists

• customer service software vendors

• enterprise communication platform providers

• data analytics & customer insights teams

• marketing operations and CRM specialists

For exhibitors, the expo is a high-value opportunity to present solutions to organizations that prioritize customer retention, digital transformation, and operational efficiency.

1. Contact Center Technology, Optimization & Workforce Management

Technology remains at the heart of modern contact center transformation. The event highlights innovations in:

• omnichannel communication platforms

• cloud contact center solutions (CCaaS)

• workforce optimization & scheduling tools

• call routing, IVR & self-service systems

• AI-powered quality monitoring

• agent performance coaching tools

These solutions help organizations boost efficiency and scale their service operations.

2. AI Automation, Chatbots & Intelligent Service Systems

AI continues to redefine customer engagement. Exhibitors present:

• generative AI for customer service

• intelligent chatbots and virtual agents

• automated issue resolution

• sentiment analysis & conversational analytics

• predictive service tools

• AI-enhanced CRM workflows

These innovations reduce service costs while enhancing accuracy and responsiveness.

3. Omnichannel Engagement & Digital Experience Strategy

Modern customers expect seamless interactions across every channel. The expo explores:

• integrated email, SMS, chat & social platforms

• unified customer communication experiences

• personalized engagement at scale

• digital self-service portals

• real-time customer journey orchestration

• mobile customer service enhancement

Brands attend the expo to adopt solutions that deliver consistent, high-quality experiences everywhere customers interact.

4. CRM, Data Analytics & Customer Insight Platforms

Data-driven engagement is a major focus of Customer Connect Expo. Key topics include:

• CRM transformation & integration

• real-time customer data platforms (CDP)

• analytics dashboards & reporting tools

• churn prediction and lifecycle modeling

• sentiment & behavior analysis

• identity, privacy & compliance management

Companies attend looking for ways to unify data and deliver actionable insight at scale.

5. Customer Service Leadership, Training & Operational Excellence

The event also provides essential leadership and training content for service teams, covering:

• building a customer-centric culture

• improving service quality and consistency

• employee engagement & retention strategies

• coaching, training & skills development

• operational performance improvement

• workflow design & continuous optimization

These sessions help organizations raise service standards and retain top-performing teams.

Why Customer Connect Expo 2026 Matters

1. A top-tier event focused entirely on customer experience & service innovation
Bringing together executives responsible for shaping the future of CX.

2. Strong alignment with digital transformation initiatives
Organizations attend with real interest in AI, automation, and communication upgrades.

3. Direct access to buyers evaluating new service technologies
Exhibitors meet decision-makers seeking immediate solutions.

4. A forward-looking expo featuring the newest customer engagement tools
From omnichannel platforms to generative AI systems.

5. A powerful environment for networking and partnership development
Connecting technology vendors, service leaders, and strategic partners.

Final Thoughts

Customer Connect Expo 2026 represents one of the most influential platforms for companies advancing customer engagement, service technology, and operational transformation.
Exhibitors gain visibility among organizations committed to improving customer satisfaction and optimizing service systems.
With AI, automation, and omnichannel experience at the forefront of modern customer strategy, this expo provides valuable opportunities for innovation, learning, and business growth.

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